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U.S. Citizen Services


U.S. embassies and consulates are currently experiencing technical difficulties due to systems maintenance that may result in delays in U.S. passport and visa processing and receiving and sending email.  U.S. citizens may also experience delays in response to their email inquiries.  U.S. citizens requiring emergency assistance should contact their embassy or consulate by telephone.  Additionally, applicants who have interviews for student and exchange visitor (F/M/J) visas scheduled for this week should bring proof of payment for SEVIS fee. 

General Information

We accept American citizens on Monday and Friday from 9:00 am to 12:00 pm and from 13:00 to 15:30; on Wednesday from 13:00 to 15:30. We request American citizens to make an appointment, please, make an appointment by calling at 551241 or sending an e-mail to

If you are having an emergency and need to speak to the Embassy, please call  +996312551241  

After-Hours Emergency Telephone number: +996312551262 (Dial as inidicated if calling from the U.S.)

Thank you.